FREE Shipping on all orders $99+

Refund Policy


Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  
To complete your return, we require a receipt as proof of purchase.

Refunds 
Once your return is received and inspected, we will send you a message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. We will contact you directly via email, messenger or instagram to have your credit applied to your account, within 21 days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at collectivebyjaim@gmail.com, or message directly to our Facebook and Instagram Page.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item (which may not be available), send us an email at collectivebyjaim@gmail.com or direct message to Facebook and Instagram. 

Shipping
To return your product,  please contact us directly via Email, Facebook or Instagram.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.